FREQUENTLY ASKED QUESTIONS (FAQ)
FAQs
Return Policy.
Returns or exchanges can happen within 30 days of receipt of the product. It is necessary at the time of return that the product has not been used, it must be in perfect condition and in its original packaging. In case the products are damaged due to manipulation by the customer, the return will not be accepted
Board Care
Do not store your boards in direct sunlight. Keep in shaded areas, carports, or garages when not in use. Extreme heat is damaging to boards and is not covered under warranty. Rinse boards off after use, especially when used in salt water. Do not transport boards in bubble wrap, as the wrap acts like a microwave. Reflective bags are recommended for travel, but should not be used as storage in extreme heat.
Warranty.
We have a comprehensive 2-year warranty on all of our boards. If there is an issue, we will first attempt to fix it. If it is unrepairable, we will replace it provided that the product has been used properly. Contact us and we arrange to have the problem inspected. The consumer is responsible for delivery to, and pickup.
Track my shipment.
Once your order has been placed, you should receive an email receipt with your order number. At any time, you can call or email us an update on your order. Once your order has shipped, you will receive an email with carrier and tracking information.
Shipping times.
All of our boards are in stock and ready for their new homes. Shipping is 1-3 business days through Canada Post. However, if you are in the Vancouver area we can deliver on the same day.
Due to Coronavirus, we would like for our customers to be aware of the potential for delays in shipping times. Thank you for your kindness and patience during these challenging times.
Practices for looking after you board.
1. Cleaning your SUP
2. Avoid Leaving Your SUP Out In The Sun
3. Store Your SUP correctly
4. Transporting Your SUP The Wrong Way
5. Use a leash.
6. The recommended PSI for an inflatable paddle board is 10 to 15 PSI